Cant Press Continue to Billing North Face
Hello,
Thank you for visiting Microsoft Community.
As per the description, I understand that you're facing issues using keys on your keyboard as it continuous press of laptop keys doesn't work. I will certainly help you with the issue.
I would suggest you to follow the steps mentioned below:
Method 1: Run the Hardware and Devices troubleshooter and check.
Follow the steps to run the troubleshooter:
a) Press Windows key + C on your keyboard to show the Charms bar.
b) Click on Search, type Troubleshooting and click Troubleshooting under Settings.
c) Click on View All.
d) Select Hardware and Devices Troubleshooter.
e) Click next to Run the Troubleshooter.
Method 2:
Update the keyboard drivers from the device manager and check.
Steps:
a. Press Windows key + X
b. Select device manager.
c. Double click on Mice and other pointing devices.
d. Right click on the device listed and select Update Driver Software.
e. Follow the on-screen instructions and restart the computer after the drivers are installed.
For additional information, you may also refer to the link below:
Mouse, touchpad, and keyboard problems in Windows
Hope the information helps.
Reply us with the status of the issue.
Sincerely,
Ankit Rajput
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Hi...
Thanks for the reply, but unfortunately both the methods didn't work. I am sure this is not a hardware problem as i recently found that while playing games the continuous press of keys worked properly but after i quit the game and go back to the desktop the problem comes back.
To give you a more clear picture of the problem, the continuous press that i mentioned here is continuous holding down of key not continuous tapping of key
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Hello,
Thank you for your response. I appreciate your time.
I would like to know the make and the model of your Laptop.
Also, I would suggest you to download and install the latest software driver for your Windows.
You may also refer to the link below:
Download and install drivers
Sincerely,
Ankit Rajput
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Lenovo flex 2-15
Model name: 20405
Date of manufacture: 14/08/2011
It is a touch screen laptop
All my drivers and windows software are fully updated
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Hello,
Thank you for your response. I appreciate your time.
I would suggest you to Restore your PC to an earlier point in time.
-
Swipe in from the right edge of the screen, and then tap Search .
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search .) -
Enter Control Panel in the search box, and tap or click Control Panel .
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Enter Recovery in the Control Panel search box, and then tap or click Recovery .
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Tap or click Open System Restore , and then follow the instructions.
Important Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
Sincerely,
Ankit Rajput
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Ya i know how to restore my pc but i was wondering if there is any other way to solve this problem as i have lots of software and games installed in my pc and i don't want to lose those.
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Source: https://answers.microsoft.com/en-us/windows/forum/all/continuous-press-of-keys-not-working/4f008e52-b48f-425d-a1bb-8fc9b5d8497d
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